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infectious disease control

COVID Safe Skincare Clinics: Services Available

July 12, 2021

COVID safe badge digitalIn these ever-changing times, our commitment to the health and safety of our staff, clients and community remains constant.

As per the current health orders for NSW, our clinics will be temporarily closed, except for essential medical services. If you have an appointment booked with us, a member of our team will contact you shortly to assist. You are welcome to contact us with any questions you may have or to make a future booking and reserve your spot for when we are able to open again.

Our chain of doctor-led skincare clinics are well provisioned to provide a clean and hygienic environment for when it is safe to reopen, and we will continue to follow the latest advice from NSW health authorities.

We thank you for your understanding and support during these ever-changing times.

Frequently Asked Questions

Are your clinics open?
Our clinics are temporarily closed as per the latest NSW Government advice, except for essential medical services. However, our team is available to assist you with future bookings if you would like to reserve your spot for when we reopen.

If I don’t want to take public transport, is there parking nearby?
There is parking close by at all of our clinics. You can find further information and parking maps here.

My treatment package expires soon, but I cannot come in. What will happen to my package?
If your package is due soon, please contact us so that we may assist you.

What will happen to my Birthday Voucher if I cannot come in during the month of my birthday?
If you are affected by the current circumstances, please contact us for assistance.

Someone bought me a gift voucher, but I cannot come in. What do I do?
If you have a gift voucher that will expire soon, please contact us before your gift voucher expiry date so that we may assist you.

I need to replace my skincare products but I can’t come in. What can I do?
All our signature products are available to purchase online through our webstore we have free Australia wide shipping on all orders over $120, so you can still have all your favourite products at no additional cost.

If you need advice on the products you are using, please contact us. We have your product prescription on file and educated staff who are available to help you.

What if I’m due for treatment but I can’t come in?
The best results come from following a regular treatment plan at the recommended intervals, but the health and safety of our community remains our top priority. You should continue to use your medical-grade skin care products at home as they can help you maintain results and keep some of your concerns at bay – check out our Instagram account for tips and tricks on how to maintain great skin while you stay in.

If you’d like specific advice on which products are recommended for you, please contact us as we have educated staff members available to help.

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