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infectious disease control

COVID Safe Skincare Clinics: All Services Available

December 21, 2020

COVID safe badge digitalIn these ever-changing times, our commitment to the health and safety of our staff, clients and community remains constant. Our chain of doctor-led skincare clinics are well provisioned to provide a clean and hygienic environment, and we continue to follow the latest advice from NSW health authorities. This includes the new requirement for all staff and clients to wear masks in clinic.

In light of recent events in parts of NSW, we may require you to postpone your appointments if we deem it necessary for the safety of others.

We are proud to announce that our clinics are officially registered as COVID-safe. This means that we have met the NSW government criteria for following industry-specific COVID-19 health and safety measures, and we have committed to continue these measures to protect the safety of our staff and clients.

For those of you who are apprehensive of public transport, we will cover the cost of parking for one hour while you visit our clinic. You can also book a complimentary video consultation and enjoy free Australia-wide shipping on oders above $120 on our webstore for all your favourite medical grade skincare products.

We continue to offer our regular catalogue of services, including:

Specialist Services:

Certain treatments in the above categories may have temporary adjustments as we adapt our service delivery to suit the situation, we will notify you of any potential limitations at the time of booking.

We are also taking steps to ensure social distancing in clinic, as well as increased hygiene and sanitisation measures, patient screening, and complimentary PPE at reception.

If you are clear to attend your appointment, we request that you please wear a mask, use the hand sanitiser provided upon arrival, and please do not bring anyone with you so we may continue to ensure a safe distance between clients in our waiting areas.

Frequently Asked Questions

Are your clinics open?
Yes, our three clinics are all open and operating with their regular treatment catalogues which includes cosmetic injectables.

If I don’t want to take public transport, is there parking nearby?
There is parking close by at all of our clinics. You can find further information and parking maps here.

My treatment package expires soon, but I cannot come in. What will happen to my package?
If your package is due soon, please contact us so that we may assist you.

What will happen to my Birthday Voucher if I cannot come in during the month of my birthday?
If you are affected by the current circumstances, we will extend the expiry date of your birthday voucher please contact us for assistance.

Someone bought me a gift voucher, but I cannot come in. What do I do?
If you have a gift voucher that will expire soon, please contact us before your gift voucher expiry date so that we may assist you.

I need to replace my skincare products but I can’t come in. What can I do?
All our signature products are available to purchase online through our webstore we have free Australia wide shipping on all orders over $120, so you can still have all your favourite products at no additional cost.

If you need advice on the products you are using, please contact us. We have your product prescription on file and educated staff who are available to help you.

What if I’m due for treatment but I can’t come in?
The best results come from following a regular treatment plan at the recommended intervals, but the health and safety of our community remains our top priority. You should continue to use your medical-grade skin care products at home as they can help you maintain results and keep some of your concerns at bay – check out our Instagram account for tips and tricks on how to maintain great skin while you stay in.

If you’d like specific advice on which products are recommended for you, please contact us as we have educated staff members available to help.


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